Policy Statement

We respect your privacy and will not sell or make available in any way your personal data except where you have specifically asked us to do so. Personal data is only collected where necessary to service your requests.

From time to time we may need to update this Privacy Policy. If this occurs we will notify you of any significant changes and post the updated information on this website.

This policy explains data privacy and usage by Central Veterinary Services Limited, the provider of National Veterinary Data Service and a related company of AT Veterinary Systems Limited.

The nature of the services provided by National Veterinary Data Service means that we might obtain certain information about you. This statement sets out the principles governing our use and handling of your data. By registering to use the services you agree to this use.

The collection and processing of personal data through National Veterinary Data Service is done in accordance with the EU General Data Protection Regulation. National Veterinary Data Service collects personal data through its websites via submission forms and website cookies. It also receives personal data sent in via email, text messages, social media posts and messaging platforms (e.g. Twitter), telephone, VOIP phone calls (e.g. Skype) and facsimile submissions, Royal Mail and other couriers.

What type of data is collected?

When you use the website, use the contact form, engage with us on social media, enquire about our services, contact us with any queries, enter prize draws or competitions, complete any surveys, interact with us at trade shows and exhibitions, purchase any of our products or services, register for membership, purchase a microchip from us, use our pet reunification service or in any other way use the services of National Veterinary Data Service, Central Veterinary Services, AT Veterinary Systems and related companies you may provide certain personal data. This data may include:

  • your first name and title
  • your surname
  • your address and previous addresses
  • email addresses
  • job title
  • your telephone number(s)
  • details of interactions with us
  • details of your product preferences and service choices
  • information gathered from the use of cookies on our website(s)
  • microchip registration details, including microchip number

We may supplement the information that you provide us with information we receive from third parties.

What are the legal bases for processing my data?

In some circumstances, National Veterinary Data Service will need to process your data to fulfil contractual obligations. For example, if you are a member and have a microchip registered with us, we will use that data for pet reunification.

The processing of your personal data may also be done to pursue legitimate interests that you can reasonably expect. These legitimate interests include marketing purposes, web analytics, personalisation, updating contact details, enhancement of services, understanding web interaction, promotional campaigns, advertising, communication and for the distribution of information from National Veterinary Data Service and related companies under Central Veterinary Services Limited and AT Veterinary Systems Limited. We may also use the data you provide us in response to surveys and to aggregate user profiles.

Processing of your personal data may also be done to comply with a legal obligation. For example, it is a requirement for authorised veterinary microchip databases to have a system for identifying dog keepers when they make an enquiry.

Personal data submitted for training, employment and work experience purposes might be processed as part of the process of entering into a contract of employment, training or volunteer agreement.

Personal data submitted for training, employment and work experience purposes may also be processed as a legitimate interest where the data collected does not form part of a contractual agreement.

What are the purposes for collecting my data?

Purposes for collecting personal data include pet reunification, improving service offering, developing privacy and security enhancing technology, statistical purposes, demographic analysis, distributing information regarding products and services, providing feedback and responding to queries.

You may unsubscribe from any of our mailing lists at any point by simply clicking on the link included in the communication.

Will any of my data be given to third parties?

National Veterinary Data Service only passes data to third parties in the following circumstances;

  • when obligated by law, for instance in case of a lawful request by law enforcement authorities;
  • where a third party is engaged to deliver a service on behalf of National Veterinary Data Service or a customer and where third parties have a data processing agreement in place with us. This includes Central Veterinary Services Limited and AT Veterinary Systems Limited.
  • when you instruct us to do so, or give us consent to pass on your data.

No data will be passed outside the EU.

You have the right to object to us using your data at any time. Please see the contact details below for informing us if you would like us to stop using your data.

How long will my data be kept?

National Veterinary Data Service will store your personal data for as long as is necessary for the purpose for which it was provided, and to meet contractual, legal, audit and other regulatory requirements.

Data that is no longer required will be deleted, although some data may be retained for archiving purposes in the public interest or statistical purposes.

If you wish for your personal data to be amended or removed please write to us at the address below.

Will my personal data be secure?

We value your privacy. National Veterinary Data Service has therefore taken organisational and technical measures to protect your data from theft, loss or any kind of use that is not in line with the purposes for which the data was collected.

We endeavour to take all reasonable steps to protect your personal data, but cannot guarantee the security of any data you disclose online.

You accept the inherent security implications of working online over the internet and will not hold us responsible for any breach of security unless we have been negligent or in wilful default.

National Veterinary Data Service may link to other websites and we are not responsible for their data policies or procedures, or for their content.

What rights do I have over my personal data?

You have the right to request:

  • access to your personal data
  • correction of your personal data if incorrect, out of date or incomplete
  • that we stop processing your data

You also have the right to lodge a complaint with a supervisory authority (the Information Commissioner’s Office).

Where can I file a request to access, rectify or remove my data?

Please see the contact details below.

Contact Details

If you wish to contact someone at National Veterinary Data Service regarding privacy and the collection of personal data, please write to:

    Data Security Co-ordinator
    National Veterinary Data Service
    Elmtree Business Park
    Elmswell
    Bury St Edmunds
    Suffolk IP30 9HR.

Or Email: datasecurity@centralvet.com

Please note this policy is continually updated and users are advised to refer to these pages before every submission of data